Call forwarding on RingCentral
Set missed calls to forward to your receptionist number in RingCentral's call handling settings.
Your receptionist number
Replace XXXXXXXXXX below with your receptionist's 10-digit number from your account, with no spaces or dashes.
Turn it on
- 1
In the RingCentral app on a computer, go to Settings, then Phone.
- 2
Next to Call handling, click Edit.
- 3
Under Missed calls, choose "Forward to external number" and enter your receptionist number:
XXXXXXXXXX - 4
Click Save. If you use a custom work schedule, set the After hours rules the same way.
Test it
From a different phone, call your business number and don't answer. After a few rings your receptionist picks up, and the call shows in your account within a minute.
Turn it off
In the same place, set Missed calls back to voicemail and save.
Good to know
- On the mobile app: tap your profile picture, then Phone, Call handling, Unanswered calls, "Forward to number".
- Admins can set this for any user in the Admin Portal under Users, Call Forwarding and Voicemail.
- Set your devices to ring for 15 to 20 seconds so you get a chance to answer first.
Based on RingCentral: Setting up how incoming calls are handled, checked October 25, 2026. Carriers change things: if a step doesn't match what you see, email support@callmillie.com.