Terms of service

These terms are an agreement between your business and Gegobyte Technologies Private Limited (“we”, “us”), the operator of Call Millie. By creating an account you agree to them on behalf of your business.

The service

Call Millie provides an AI receptionist that answers phone calls forwarded to a number we provide, collects details from callers, and sends those details to you. It is an automated system and can make mistakes, such as mishearing a caller or summarising a call incorrectly. Always check call details before acting on them, and listen to the recording when something matters.

Call Millie is not an emergency service. It does not contact emergency services for anyone. It is designed to tell callers who report danger, such as a gas leak, to call emergency services themselves.

Your responsibilities

• Give us accurate business details and keep them up to date. The receptionist answers from what you provide.
• Use the service only for calls to your own business, and only in line with the law.
• Keep the opening message that tells callers they're speaking with an AI and that the call is recorded. You can't turn it off.
• Don't use the service to make outbound calls, send marketing messages, or for anything unlawful, harmful or deceptive.
• Keep your account login secure.

Free trial, billing and cancellation

New accounts get a 7-day free trial with up to 50 answered minutes. A payment card is required. Unless you cancel before the trial ends, your plan starts and is billed monthly in advance. Minutes beyond your plan are billed at $0.25 each at the end of the billing period. Payments are processed by our payment provider, which may act as the seller of record and add applicable taxes.

You can cancel any time from your account. Cancellation takes effect at the end of the paid period, and fees already paid are not refunded except where the law requires. When an account closes, we release its receptionist phone number after 14 days.

Your data

You own your business details and call records. We use them to provide the service, as described in our privacy policy. For callers' information, we act on your behalf.

Availability

We work to keep the service running at all times but can't guarantee it will be uninterrupted. Because your own phone rings first, calls you're able to answer aren't affected by an outage on our side.

Limitation of liability

To the extent the law allows, the service is provided “as is”, and we aren't liable for lost profits, lost business or indirect damages, including jobs lost because a call was missed, misunderstood or summarised incorrectly. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.

Suspension and termination

We may suspend or close accounts that break these terms or don't pay, after notice where reasonable.

Changes

We may update these terms. We'll email you at least 14 days before significant changes take effect.

Contact

support@callmillie.com
Gegobyte Technologies Private Limited, 2nd Floor, Center Point, Opp. BN College, Udaipur, Rajasthan 313001, India