Privacy policy

Call Millie is operated by Gegobyte Technologies Private Limited (“we”, “us”), 2nd Floor, Center Point, Opp. BN College, Udaipur, Rajasthan 313001, India. This policy explains what information we collect when you use our website and our AI receptionist service, and what we do with it.

Information we collect

From our customers (the businesses that use Call Millie)

• Account details: name, business name, email address, mobile number and time zone.
• Business details you give us or that we read from your public website: services, service area, hours, fees and similar.
• Billing details. Payments are handled by our payment provider; we don't see or store full card numbers.
• How you use the service, such as settings changes and sign-ins.

From people who call our customers

When someone calls a business that uses Call Millie and the call is answered by the AI receptionist, we process the caller's phone number, a recording and transcript of the call, and details the caller gives, such as name, address and the reason for calling. Callers are told at the start of the call that they are speaking with an AI and that the call is recorded. We process this information on behalf of that business, to deliver the call details to it.

From website visitors

Basic usage data such as pages visited, device and browser type, and how you arrived at our site, collected with cookies and similar tools from our analytics and advertising providers.

How we use information

• To answer calls for our customers and send them the call details by text and email.
• To run, secure and improve the service, including reviewing call quality.
• To bill customers and send account notices.
• To measure and improve our advertising.

We don't sell personal information.

Text messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Who we share information with

We use service providers to run Call Millie. They process information only to provide their service to us:

• Voice AI and telephony (calls, recordings and transcripts)
• Text message and email delivery
• Hosting, database and error monitoring
• Payment processing and tax
• AI models used to read business websites during setup
• Website analytics and advertising measurement

We may also disclose information when the law requires it.

How long we keep it

Call recordings and transcripts are kept for 90 days by default, unless the customer chooses a shorter period or deletes them sooner. Account and billing records are kept while the account is open and afterwards as long as the law requires.

Where information is processed

We are based in India and our service providers are mainly in the United States. Information may be processed in either country.

Your choices and rights

Customers can view, change and delete their business details and call records from their account. Anyone can ask us for a copy of their personal information, or ask us to correct or delete it, by emailing privacy@callmillie.com. If you called a business that uses Call Millie, you can also contact that business directly.

Children

Call Millie is a service for businesses and is not directed at children under 13.

Changes

We'll post any changes to this policy here and update the date above. We'll email customers about significant changes.

Contact

privacy@callmillie.com
Gegobyte Technologies Private Limited, 2nd Floor, Center Point, Opp. BN College, Udaipur, Rajasthan 313001, India