Refund policy

Call Millie payments are processed by Paddle.com, our reseller and Merchant of Record. This policy explains when you can get your money back.

Free trial

Every plan starts with a free trial of 7 days or 50 answered minutes, whichever runs out first. Cancel before it ends and you're never charged.

Monthly plans

If you're charged for a month and change your mind, ask for a refund within 14 days of the charge and we'll refund it in full. After 14 days, cancelling stops the next renewal and your receptionist keeps answering until the end of the month you've paid for.

Extra minutes

Charges for extra minutes cover calls your receptionist has already answered, so they aren't refundable unless we billed them in error.

How to ask

Email support@callmillie.com from your account email, or reply to your Paddle receipt. Refunds go back to the original payment method, usually within 5 to 10 business days. See also our terms of service.