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Call forwarding on Other business phone systems

Ooma, Nextiva, Dialpad, Vonage, Zoom Phone, 8x8 and others: look for "forward unanswered calls to an external number".

Your receptionist number

Replace XXXXXXXXXX below with your receptionist's 10-digit number from your account, with no spaces or dashes.

Turn it on

  1. 1

    In your phone system's admin settings, find the rule for unanswered calls. It's often called "no answer", "missed calls" or "call handling".

  2. 2

    Set it to forward to an external number and enter your receptionist number:

    XXXXXXXXXX
  3. 3

    Let your own phones ring for 15 to 20 seconds first, so you can still answer.

  4. 4

    Turn off any "press 1 to accept" or call screening for this number, so calls connect straight away.

  5. 5

    Do the same for your after-hours rule if you want your receptionist to answer at night.

Test it

From a different phone, call your business number and don't answer. After a few rings your receptionist picks up, and the call shows in your account within a minute.

Turn it off

  • Set the unanswered-calls rule back to voicemail.

Good to know

  • Stuck? Email us the name of your phone system and we'll send you the exact steps.

Common method; your provider's own instructions win if they differ. Based on Each provider's own help center, checked October 25, 2026. Carriers change things: if a step doesn't match what you see, email support@callmillie.com.

Call forwarding on Other business phone system | Call Millie