Call forwarding on Grasshopper
Add your receptionist as the last forwarding number, set to ring in order, and connect it immediately.
Your receptionist number
Replace XXXXXXXXXX below with your receptionist's 10-digit number from your account, with no spaces or dashes.
Turn it on
- 1
Open the Extensions tab and choose the extension your callers reach.
- 2
Add a forwarding number and enter your receptionist number:
XXXXXXXXXX - 3
For that number, choose "Connect immediately". Otherwise Grasshopper plays a "press 1 to accept" prompt that your receptionist can't answer.
- 4
Under Options, set ring order to "In order, just once" and put your receptionist number last, after your own phone.
Test it
From a different phone, call your business number and don't answer. After a few rings your receptionist picks up, and the call shows in your account within a minute.
Turn it off
Delete the receptionist number from the extension's forwarding numbers.
Good to know
- Unanswered calls then reach your receptionist instead of Grasshopper voicemail.
Based on Grasshopper: Getting started with your account (PDF), checked October 25, 2026. Carriers change things: if a step doesn't match what you see, email support@callmillie.com.